话务人员接听电话规范用语

话务人员接听电话规范用语

你好！xx大厦。

Good morning（Good afternoon/Good evening），the x x Mansion

二、您好！总机。

Good morning/afternoon/evening，this is operator.Can I help

三、物业公司的地址是：The address of the Broadcastiong Mansion is No.鬃?x road

四、物业公司的邮编是：he post code of the Broadcasting Mansion is

五、前来物业公司可乘坐公交车站下车。

The public transport to the Broadcasting Mansion are No buses，You can get off your bus at the x x Road Stop

六、好的！请稍等。

Just a moment，please！

七、电话已接通，请讲

The ploneis got through，（-.is on the line），Please goahe

八、请先挂机，我帮您查询一下，然后再呼叫您。

Please hang up while I'll check before ringing you back

九、请问您要转接哪个部门？

Which department？

十、请问您找谁

What is the name of the person you are calling

十一、对不起，电话占线，请稍候再打来

I’m sorrg The line is busy，pause cdll later.

十二、对不起，您打错了，这里是广播大厦。

I mafraid youve，got a wrong number.This is Broadcasting

十三、对不起，无人应答。您是否需要留言？

Sorry.No answer.Do you wish to leave a message？

十四、对不起，他人不在，您是否需要与其他人通话？

Sorry，he is out at the moment.Do you want to speak toany other ersonat this extension

十五、对不起，您要转接的分机发生故障正在维修，我帮您

转旁边的分机好吗，Sorry，there is some problen with the extension you want.It is be-

ingfixed at puesent.Shall Iget you through to other ex-tension？

十六、对不起，现有您的长途，我可以接进来吗？

Excuse me，here is a long-distance call for you Shall Igetit through to you？

十七、请留下您的姓名和联系电话

Please leave your name and telephone number

十八、您好，现在是您的叫醒时间，祝您愉快！

Good morning.This is morning call（wake-up call）.Have agood